Refund policy

We do hope that you love your new piece of furniture as much we enjoyed refinishing it.  If there are any issues with the item, please contact us within 24 hours of receiving it.

We strongly advise customers to unwrap and check items immediately upon delivery. If your item arrives damaged, please contact us.

If you simply change your mind about your purchase, we have a 7-day return policy, which means you have 7 days from the day it arrives to request a return and refund.  The original delivery cost is non-refundable and you will be responsible for the return delivery cost. Item must be returned in its original packaging and condition.

To start a return, you can contact us at ostarahomeinteriors@gmail.com. Please note that returns will need to be sent to the following address: 

Ostara Home Interiors, Brightleigh Farm, Millers Lane, Outwood, Redhill, Surrey RH1 5PY

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at ostarahomeinteriors@gmail.com.

Exceptions / non-returnable items
Custom/Commission and Sale pieces cannot be returned unless they have been received damaged.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at ostarahomeinteriors@gmail.com.